Refund Policy

Subscription plans and credit packs include a 7-day money-back guarantee from the initial purchase or renewal date.

If you have used less than 10% of the credits allocated for the relevant period or credit pack, you may request a full refund within 7 days without providing a reason.

• For requests made within 7 days where 10% or more of the allocated credits have been used, any refund will be calculated on a pro-rata basis after deducting the value of actual usage.

• We may consider refund requests made more than 7 days after the transaction date where Design Audit has materially failed to deliver the functionality it promised.
• Each request is evaluated on a case-by-case basis, taking into account the service issue, your usage, and the circumstances of the request.

If Design Audit is materially non-functional because of a technical issue on our side, we will work to resolve it. Where we cannot resolve the issue, we may issue a full or partial refund based on the circumstances and credit usage.

• To request a refund, contact us at [email protected].
• Approved refunds are returned to the original payment method.
• Refunds typically take 5–10 business days to appear on your statement.
• When a credit pack or subscription is refunded, the associated credits will be removed from your Design Audit account.